TERMS AND CONDITIONS

Privacy statement

Merrydale Poultry is committed to protecting your privacy, we will not supply your personal information to any third party without your permission. Information collected about you will only be used in accordance with the Data Protection Act 1998.
Personal information will only be used for the following reasons;
* To fulfil orders you have made through our website.
* To react to other requests we receive from you.
* Internal data analysis to improve the website and the service delivered to you.

Security

We do not store your debit or credit card details, . When you purchase goods from us it is done via a secure server using 128 bit SSL encryption. Simply put, it's about as secure as available modern technology can make it..

Please be aware that all card details are subject to a number of verification processes. This protects both you and us, reducing the opportunity for fraudulent transactions. We do not see any personal data from these checks, although we are made aware if there are any anomalies, and we will contact you to clarify anything which seems unusual.

If you pay by cheque, it's simply a case of selecting the cheque payment option from the shopping basket and then posting a cheque to us. All we need is the address from your order, no more personal details are required.

We reserve the right to refuse an order if there are any payment verification problems. Any money which has been collected by credit/debit card payments or paypal will be refunded in this case.

How to shop

As you browse around the store and select your items, click on the images to see a larger version which will appear in a new browser window. Close that new window by clicking the 'Close window' link either above or below the picture and you will be back to the Regency Poultry site to continue browsing. To buy an item, simply click on the button entitled ‘ADD TO BASKET ’. This will then add your chosen item into the shopping basket. If the order is being delivered in the UK, the delivery country will be selected already. From the shopping basket, select either the 'Continue shopping' option to continue browsing, or 'Checkout' option to start the payment process.

At any time whilst browsing you can view the items in your shopping basket, by clicking on the 'View basket' button on the left of the page. When you click the button, you will be able to see the current items in the basket and amend it if you wish. You can change quantities against an item, remove items and see your sub-total price.

When you're happy with your selections, click the 'View basket' button to take you to the shopping basket, if you're not there already. Click the 'Checkout' button to start the payment process. You will be taken to a new screen showing the total amount you will pay for your order. All item prices displayed on the website include United Kingdom VAT and exclude shipping costs. We do not ship outside the UK. Complete the sections for your address details, which must be the same as your card billing details if paying by credit or debit card. After completing your personal details, click the appropriate button at the bottom of the page to either pay by credit/debit card, PayPal or by cheque.

After the transaction has been processed, you will be returned to the Regency Poultry site.

If you pay by cheque, our address details will be on the confirmation e-mail sent to you. Please post your cheque made out to Merrydale Poultry to this address, along with a copy of your e-mail or a note quoting your order number and what you ordered, this will make it quicker for us to pack your order.

Whichever payment method you chose, you will be sent an e-mail confirming your order, and a further e-mail when we dispatch the order. Credit/debit card and PayPal orders will be processed immediately after the order is received, cheque payments will be delayed until the cheque has cleared.

You may continue shopping at any time before you enter the credit/debit card details, you can exit / delete the contents of your basket at any time if you wish to.

Payment methods

Merrydale Poultry only accepts payment with order, we cannot offer credit payment terms. The billing address which you supply must be the address to which the credit / debit card is registered, we do not accept P.O. Box numbers for a billing address. You can have a different address for the delivery address.

The following cards are accepted: MasterCard, Visa, Maestro, Visa Electron, Visa Debit, Switch, Solo.

We also accept payment by cheques drawn on a UK bank, please print a copy of either the invoice or your order confirmation e-mail and post it to us with your cheque. We will dispatch the order to you as soon as the cheque has been received and cleared by our bank.

We can only accept payment in UK Sterling. If buying from outside the UK then conversion to your local currency will be done by your card supplier.

Delivery

We aim to dispatch your order as soon as possible, usually within 2 working days of receipt. Orders for delivery in the UK will usually arrive within 7 days, although you should allow up to 14 days for delivery. If the delivery time is important to you, please send us an e-mail after you've placed your order. Quote the order number and we'll do our best to get it into the post the next day, although we cannot guarantee this.

We only despatch to recognised postal addresses, and we are happy to despatch to a work address to make it easier for you to receive your order, just enter the alternative address in the checkout.

If posting to a UK address, Regency Poultry uses Business Post as the preferred courier and we aim to get your order to you within 6 to 8 working days, although we cannot guarantee this. Items are usually sent on a Next Day Delivery, although we use the standard parcel service if the order is outside our courier limits. All delivery prices quoted are for UK mainland only, orders for Ireland, Highlands and other off shore islands will incur a surcharge, which will be quoted upon receipt of your order, You are then able to confirm you acceptance of these charges or cancel your order, will a full refund.

Returns - unwanted / faulty items

If you have any reason to return any goods, please inform us by e-mailing info@regencypoultry.com first so that we are expecting the returned item. Return your purchase to the postal address below.

If you are unhappy with your purchase within 7 days from receipt, you may return the goods to us. We will refund the price of the goods only. Our prices include postage and packing and these charges, plus any charges you incur for returning the items to us, cannot be refunded.

In the unlikely event that you receive faulty or damaged goods from us, please inform us and we will arrange a refund or replacement. In this case, we will refund all postage costs.

All items must be in their original packaging and complete with all box inserts and accessories.

Unfortunately we cannot be held responsible for goods in transit that are being returned to us. We recommend you use recorded mail to obtain proof of posting.

Returns address:

Merrydale Poultry
Merrydale Farm
Enderby Road
Whetstone
Leicester
LE8 6JL

These terms do not affect your statutory rights.

Terms & conditions

Availability of stock - Every effort is made to ensure that products are in stock and can be quickly dispatched. Should we be out of stock of any item, we will offer you a replacement or refund at the earliest opportunity

Website descriptions - Every care has been taken to ensure that all descriptions, specifications, colours and prices are correct. However representations may vary depending on your browser. We endeavour to be as accurate as possible. All sizes are approximate. All items are offered subject to availability at the time of ordering.

Customer support & service - For any queries or complaints about goods or services write to us or contact us at info@regencypoultry.com. We will endeavour to respond to any complaints within five working days.

Business Address

Merrydale Poultry
Merrydale Farm
Enderby Road
Whetstone
Leicester
LE8 6JL